Times Of Swaziland

MBABANE – Filing of complaints with intent to have certain provisions of credit agreements declared unlawful remain with the court. 

Ombudsman Nondumiso Simelane has clarified that they would continue to service members of the public who may be aggrieved with contents of the credit agreements.
However, to issue a declaration making an agreement unlawful continues to be reserved for the court despite the office of the ombudsman coming into full force. She said this was in line with the Credit Act.

“The powers to declare a credit agreement as unlawful remains with the court,” clarified Simelane during the launch of their revamped website, logo and Facebook page convened yesterday at their offices located at the Public Service Pensions Fund building.      

The office of the Ombudsman established in accordance with the Financial Services Authority Act resolves non-bank financial services disputes, free of charge, in a fair and accessible way, to uphold good industry practice in Swaziland. Sectors that fall under the jurisdiction of the ombudsman include insurance, retirement funds, medical aid, securities and investments.


Simelane pointed out that they aimed to be a leading African forum in resolving financial services disputes in a free, fair, and accessible way.
“We handle complaints without taking sides and only consider what is fair and reasonable in each case. Our services are informal, free of charge, and we ensure our communication is clear to all,” Simelane assured. 
She said as an office they strived to protect and respect all information they receive and treat it with the privacy it deserves at all times.

Times Of Swaziland

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